Shipping and Returns

SHIPPING COSTS

IRELAND/N.IRELAND
Jewellery – Standard Post – FREE
Ceramics – Free if you spend over €80 / Standard Post  – €6

United Kingdom
Jewellery – Registered post  – €10 (Not shipping ceramics at this time)

EUROPE
Jewellery  – Standard Post – €3.00  / Registered and Tracked post –  €10
Ceramics –  €10 – €22 depending on weight

Rest of the World
Jewellery – Registered Post – €11 (Not shipping ceramics at this time)

If you have a special request please contact us at hello@fiafolk.com

SHIPPING METHODS

All orders are sent via An Post untracked regular post (unless you choose a different option at checkout).  Orders are dispatched within 3-5 working days of order being placed.

If you want to track your item you must use the Express Delivery/Tracking number option at the checkout. I cannot take responsibility for delayed/lost packages. Once they are handed over to postal service they are of my control. I will only ship to the address provided when order is purchased. If there is an issue with the address please contact me as soon as you can. Always give me a Post Code/Eircode.

Estimated shipping times (from dispatch date):

*Ireland 1-3 working days
*USA 5-7 working days
*UK and Northern Ireland 3-4 working days
*Selected European Countries 4-5 working days (France, Germany, Switzerland,Spain, Belgium, Sweden )
*Rest of Europe 4-7 working days
*Rest of the World 8-11 working days

Once the items ship we cannot accept any responsibility for delays may it be due to customs or busy shipping periods. That is out of our control I’m afraid!

CUSTOMS AND TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

PACKAGING
As much as possible we re-use and recycle packaging products for shipping, so expect random boxes etc. We take utmost care to make sure our ceramics travel safe and we usually double-box products. If we use bubble wrap it is reused from packaging that we have received.

All our jewellery packaging is natural and recyclable.

Please try to re-use any packaging that you receive from us or else recycle it.

RETURNS

If for some reason you want to return your purchase please email us at hello@fiafolk.com with proof of purchase, within 30 days of order being placed. If an item is exchanged, customer is responsible for registered post costs for new item and it is dependent on stock availability. The item must be unused, in the same condition that you received it and in the original packaging. Return shipping costs are buyer’s responsibility. We are not responsible for items lost in the post when returning. We recommend using registered tracked post.

NOT ELIGIBLE FOR RETURN

Items purchased ‘on sale’ or made to order / customized and earrings cannot be returned unless faulty for hygiene reasons. This does not affect your statutory rights.

BREAKAGES

If an item you receive is faulty it should be apparent immediately and this differs from wear and tear over time. In an unlikely event the item arrives broken, please, retain original packaging and photograph both packaging and damaged piece, this helps me see what has happened. This must be done within 24 hours of receipt of the item. Contact us with the photographic proof of damage and we will either send a replacement or offer refund.

CUSTOM ORDERS

We are always happy to take on custom orders.
Please allow approximately 4-6 weeks for the piece to be prepared. This may take longer during busy periods.